Frequently Asked Questions
Everything you need to know about the world's safest trampoline and your shopping experience.
What makes Springfree® the world's safest trampoline?
Our patented design removes the impact areas that cause 90% of trampoline-related injuries. We have replaced traditional metal springs with flexible composite rods, moved the frame below the jumping surface, and created a 'SoftEdge' mat and 'FlexiNet' enclosure that cushions jumpers and prevents falls.
Do you offer professional installation services across Australia?
Yes, we offer professional installation services in most metropolitan areas across Australia. You can select the 'Installation' option at checkout, and our expert team will handle the assembly to ensure your Springfree is set up safely and correctly.
How long does shipping take and what are the costs?
Shipping times vary by location, typically ranging from 3 to 10 business days. Shipping costs are calculated at checkout based on your delivery address. We also offer a 'Click & Collect' service from our regional experience centres.
What kind of warranty comes with a Springfree Trampoline?
We provide a comprehensive 10-year warranty on every single part of the trampoline—from the net and the mat to the frame and the rods. This industry-leading warranty reflects our commitment to quality and long-term durability.
Can I leave my trampoline out in the weather all year round?
Absolutely. Springfree Trampolines are built to withstand the harsh Australian climate. Our components are UV-stabilized, and the frame is double-powder-coated galvanized steel, ensuring it remains rust-resistant and durable in sun, rain, and wind.
What payment options do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and offer flexible interest-free finance options through providers like Afterpay and Zip Money, allowing you to buy now and pay later.